The latest Which? Energy Supplier customer satisfaction tables have been released, with Outfox the Market topping the charts at 82% – a huge climb as they were 19th last year with 67%. Very well done to them!
Octopus Energy & Pure Planet are both Which? Recommended Suppliers, despite scoring slightly lower – but having evidence of better policies to support customers. Which? recognising that Pure offer a service valued by customers despite not offering traditional phone support (take note Citizens Advice).
Avro Energy & People’s Energy make up the top 5. Avro the other big climber from 16th.
Bulb (3rd to 10th) & Ecotricity (7th to 14th) are the big fallers, and the old Big 6 make up 6 of the bottom 7 (only E (Gas & Electricity) joining them).
In fact, looking back over the 10 years of the survey shows shocking results for the Big 6 – they take up 6 of the 7 all time worst averages, with only Spark Energy joining them. Big 6 run Sainsbury’s Energy coming 8th too. npower has an average 1.7th worst and ScottishPower 2.8th! E.ON UK “top” scoring with average 6.6th worst.
For suppliers who’ve made at least 3 appearances (including this year) the top 5 all time averages are:
- Octopus Energy – 1.8
- OVO – 4.9
- Utility Warehouse – 5.1
- Ecotricity 5.4
- So Energy 6.0.
So Energy were very unfortunate to miss out on WRP status, scoring 1% lower than Pure Planet on satisfaction with much higher policy scores (77% to 69%).
Ebico had been on 4.4 before failing to make this year. With eight top 5 finishes, it is shame to see them missing following the exit of Robin Hood Energy.
9 suppliers are not in from last year, and Green Energy UK makes their first appearance. Surprised that Green haven’t yet made it in (maybe some of their scores were mixed with Green Energy UK?). Also Good Energy has not scored for the 3rd year in a row. Which? Requires 40 responses for the scores to be statistically viable.
Together Energy, who came bottom last year, also not included but their other brand Bristol Energy came in 16th.
Overall average score continued to rise – it is now 64%, having been just 47% 10 years ago, with a lowest point of 41% 8 years ago.
